FAQs

FAQ
SHIPPING


WHEN WILL MY ORDER SHIP?
Your order will usually ship between 1 - 3 business days. You'll receive an email notification when your package has shipped. (Exceptions being if we are waiting on more stock, if you’ve ordered multiple items and one is a pre-order or not in stock)

HOW LONG IS SHIPPING AND DELIVERY?
Please refer to our shipping and delivery page for more details.

WHERE ARE PRODUCTS SHIPPED FROM?
SUPER4MARKT partner with global merchants in order to provide you the best prices and a unique global shopping experience. This means that part of your order may ship from global areas such as Thailand, Singapore, Australia and USA etc. However, our main warehouse is now based in China so most of our products will be QC, packaged and shipped together from our warehouse.

DO YOU OFFER PACKAGE TRACKING?
There will be tracking number provided for these countries: United State, Canada, United Kingdom, Australia, New Zealand, Norway, France, Germany, Russia, Turkey, Denmark, Italy, Austria, Belgium, Poland, Singapore, Malaysia, Japan, Korea, Taiwan, Hong Kong, Macau! For rest of the world, you can still receive free shipping but no tracking info will be provided.


You should receive an email with tracking details when your package has shipped. (Also check your Spam folder if you can't find it)

WHAT ARE YOUR SHIPPING RATES AND POLICIES?
Please read our shipping & delivery page. Shipping is free for all countries.

DO YOU SHIP INTERNATIONALLY?
Yes, we ship internationally. Please read our shipping and delivery page. At checkout, make sure to enter your entire international address in English characters. Don't forget the Postal Code!

I ACCIDENTALLY PROVIDED THE WRONG SHIPPING ADDRESS!
If you catch this error quickly, and if we haven't shipped your order yet, please contact us with your order number and the correct mailing address. We'll make the change on our end and ship to your new address. If we've already shipped your order to the incorrect address you accidentally provided, we'll have to wait for the order to be returned to us and you'll need to pay for re-shipping the item to your new address. In either scenario, please email us with your order info and new address!

WHERE IS MY PACKAGE? THE TRACKING INFORMATION HASN'T UPDATED IN A LONG TIME. CAN YOU TELL ME WHERE IT IS?
Unfortunately, We only see the same tracking information as you. In some cases, international orders can take up to 4 weeks to clear customs. If the tracking information was last departed from the warehouse and has not updated recently, it is more than likely still making its way overseas. Once it arrives at that next overseas destination, the package will be scanned and the tracking information will update. If it has been over 4 weeks since it has been updated, let us know and we can try shipping your order again.

I PAID FOR SHIPPING ON MY ORDER, BUT THEN THE PACKAGE ARRIVED AND I HAD TO PAY TO RECEIVE IT.
Our shipping cost does not include import or customs taxes. This is a common occurrence for international orders and unfortunately, we have no control over them.


PAYMENT:

IN WHAT CURRENCY WILL I BE CHARGED?
All transactions in our store will be charged in USD. Other displayed currency is only an estimate guide from the live currency exchange rate. Your bank will charge you in your local currency according to their exchange rate on the day. Please note that some bank charges a small transaction fee due to a different currency.

HOW DO I PAY FOR MY ORDER? IS IT SECURE?
The checkout process uses PayPal or Stripe - the most trusted online payment solutions on the web. You can either pay using PayPal balance or any credit cards. The payment gateway we use have been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry.

ORDERS:


I MADE A MISTAKE ON MY ORDER, HOW DO I FIX IT?
If your order hasn't yet shipped, please email us directly at super4markt@gmail.com

I'D LIKE TO CANCEL MY ORDER.
You can do so at any time before your order is shipped out. Simply email us your order number and your cancel request at super4markt@gmail.com . We'll promptly refund you in full. If your order has already been shipped out, we can still refund your order, however we will need to wait for your parcel to return to us before we can process the refund.

RETURN POLICY:


WHAT'S YOUR RETURN POLICY?
We hope that you love your items from us, however, if for any reason you're not happy with your order we offer a return policy to all customers. The items must be in their original condition, we must be informed before sending items back. Simply contact us within 3 days of receipt, and return the item within 10 days for a full refund of the purchase price. (Return shipping fee and original shipping fees will not be refunded) If an item is damaged or faulty on arrival, please take a photo of the item's condition then let us know asap within 3 days. We will refund or replace your order as soon as we have your photo and email.